ENTERPRISE TECHNOLOGY LEADERSHIP

Jordan Buck

Deputy Assistant IT Director / Tier 3 & Software Distribution Manager

I lead Tier 3 and Software Distribution for Indiana state government. I set technical direction, build the operating plan, and keep difficult work moving across teams.

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LEADERSHIP

I've owned the outcome

Before enterprise IT, I spent nearly eight years running a repair business. That meant P&L, hiring, vendors, customers, and the consequences of every decision.

5+ stores
Grew One-Stop Cellular and Computer Repair from a single storefront across the Indianapolis market.
300+ reviews
Five-star customer reviews earned through clear communication and reliable technical work.

01Business

Owner / Founder · 2014-2022

Owned the full P&L, budgets, pricing, purchasing, site decisions, and full-cycle hiring. I led about a dozen technicians and store staff.

02Delivery

Project engineering · 2022-2023

Managed 25-35 concurrent projects and shipped more than $3.5M in revenue while directing shop-floor technicians.

03Enterprise

Technology leadership · Today

Lead 20 people across Tier 3 and Software Distribution, supporting more than 70 state agencies.

HOW I OPERATE

What I own

Running Tier 3

Measured result Raised 14-day Windows update compliance from 82.32% to 99.19%; only 9 of roughly 2,000 devices in the freeze program required a freeze.

Technology modernization

Scope Enrollment, apps, policy, support, and agency readiness move as one program.

AI-assisted operations

Measured result Cleaned up Microsoft 365 Copilot delivery for 35,000+ users and published guidance that stopped repeat tickets.

Project delivery

Commercial delivery Managed 25-35 concurrent projects and shipped more than $3.5M in revenue at Ball Systems.

PRODUCT THINKING

Built for real work

MissionBoard started with an operating problem I had: too much important work spread across too many views.

MissionBoard portfolio overview dashboard

Leadership system

MissionBoard

One working view for projects, escalations, owners, blockers, and the next decision.

Problem
Active work and ownership were spread across too many places.
Built
A single operating view that makes status, owners, and blockers visible.
Changed
I can see what is stuck and who can move it without rebuilding the picture by hand.

AFTER HOURS

Things I keep building

The smaller experiments still matter. They are where I test an idea before it has a committee.

Home / Automation

HomeOS

I wanted a wall dashboard without another subscription, so I built one. It runs on a Raspberry Pi and handles Home Assistant scenes, camera feeds, and a focus mode. I use it every day.

  • Raspberry Pi
  • Home Assistant
  • Daily use
PrintDeck 3D printer and AI-assisted model catalog

Making / Catalog

PrintDeck

An STL library and filament tracker for my Bambu printers, with AI vision to tag models so I stop losing them.

  • 3D printing
  • AI vision
  • Filament tracking
Bench Path Studios CNC router cutting a toolpath into a wooden workpiece

CNC / Desktop

Bench Path Studios

A Windows CNC design and CAM app that works offline with GRBL machines. It keeps design, toolpaths, and machine setup on the same computer.

  • Windows
  • CNC + CAM
  • Offline-first

Hardware / Environment

OffGridIQ

A small, 3D-printable desk monitor for air quality, temperature, and humidity. I am building the hardware, enclosure, and software together.

  • Hardware
  • Air quality
  • Printed enclosure

01 04

CONTACT

Let's talk

I'm open to conversations about broader technology leadership: setting direction, owning a budget, building teams, and turning difficult operating problems into systems that last.

LinkedIn linkedin.com/in/jordan-buck-46102973 GitHub github.com/SilverFuel